JAKARTA – The Ministry of Administrative and Bureaucratic Reform will present the 2023 Public Service Award to government agencies.
Minister of Administrative and Bureaucratic Reform Abdullah Azwar Anas, accompanied by Deputy for Public Services of the Ministry of PANRB Diah Natalisa, is scheduled to present the award on Tuesday (21/11) in Jakarta.
The awards will be given for the results of the performance evaluation of public service delivery units, providers of vulnerable group-friendly facilities and infrastructure, and the best PSM organizers.
In addition, Minister Anas will also present awards to the Top Commended Public Service Innovations consisting of the Top 45 General Group Innovations and 5 Outstanding Achievement of Public Service Innovation winners from the 2023 Public Service Innovation Competition (PSIC).
“To encourage positive competition between agencies, the Ministry of Administrative and Bureaucratic Reform conducts monitoring, evaluation, and also competition,” said Diah, in Jakarta, Monday (20/11).
The holding of PSIC in 2023 is known to be very special because it coincides with the 10-year momentum of the One Agency One Innovation movement and PSIC, which was first held in 2014.
The recipients of the Top Public Service Innovation Award for 2023 are not only from ministries/agencies and regional governments, but also from state-owned enterprises and regional-owned enterprises.
Furthermore, Diah explained that unlike the previous year, the implementation of the Monitoring and Evaluation of Public Service Provider Performance (MEPSPP) this year was carried out independently by ministries, institutions, and regional governments in the scope of administration, goods, and services.
This was in order to let every government agency and BUMN to improve and use this instrument to measure service performance within their scope.
While in the implementation of PSM monitoring and evaluation (monev), Diah said that this monev also aims to see aspects of the extent of the impact of the presence of PSM in supporting investment in districts and cities that have PSM, as well as obtaining information related to public satisfaction with the presence of PSM and the completeness of services in accordance with community needs.
She explained that this M&E system combines the Balanced Scorecard concept and the Servqual concept.
On that occasion, 12 regional governments will also inaugurate the PSM simultaneously.
They are the governments of Bengkalis Regency, Lubuklinggau City, Muara Enim Regency, Tangerang Regency, Magelang Regency, Jember Regency, Bangkalan Regency, Pamekasan Regency, Sintang Regency, Banggai Regency, Polewali Mandar Regency, and Ngada Regency.
The inauguration will automatically increase the number of PSMs spread across Indonesia to 175 SPMs.
“Tomorrow, we will also witness the inauguration of 12 PSMs simultaneously, so that 175 PSMs have been established throughout Indonesia,” added Diah.
The Ministry of Administrative and Bureaucratic Reform as the supervisor of public services also continues to ensure that reforms have an impact that can be directly felt by the community, one of which is through public service innovation.
Innovation is needed to respond to changes in the strategic environment that tend to be dynamic.
It is needed where public services need to make adjustments towards a faster, precise, effective, efficient, and flexible direction that can provide new colors in the public service.
As a form of innovation development and in order to accelerate better public services, it is planned that Minister Anas will also launch the National Public Service Innovation Network (NPSIN) platform.
NPSIN exists as a knowledge management system that is also a database of national public service innovations.
“The NPSIN website will feature 2,928 innovation data from the Ministry of Administrative and Bureaucratic Reform’s Public Service Innovation Competition (PSIC), the Ministry of Home Affairs’ Innovative Government Award (IGA) and LAN’s Innovation Laboratory (InoLAN). It is hoped that NPSIN will become a national reference regarding Best Practices in National Public Service Innovation,” said Diah.
The public can watch the event live on the Ministry’s YouTube channel at 09.00 WIB.