JAKARTA – Administrative and Bureaucratic Reform (PANRB) Minister Abdullah Azwar Anas has inaugurated 15 new Public Service Malls (MPP). Each of these has hundreds of services available to citizens in one place.
With these additions, there are now 206 MPPs throughout Indonesia.
“What we should be grateful for is that there are now more MPPs outside Java, so that excellent public services are not only centered in Java. This means that the Indonesia-centric concept is not only related to physical infrastructure, but also related to public services,” said Anas during the Joint Inauguration of Public Service Malls in Jakarta, Monday (24/6).
He also asserted that with the presence of the public service center, regional governments are required to prioritize service functions, one of which is by conducting surveys to monitor service performance.
“Therefore, I hope that the regents and mayors will conduct a survey every six months at least. Conduct one through a survey institute to know whether public satisfaction with services has increased with this MPP,” he said.
To ensure this, Minister Anas also requested the ranks at the Deputy for Public Services of the Ministry of PANRB to conduct a survey, go to the field, and see whether the indicators of public services are running well.
“If the Public Service Mall has been inaugurated and the service functions are carried out by the regents, but public satisfaction has not increased, it means there is something wrong,” he said.
He revealed that he himself had directly reviewed several MPPs that had been inaugurated online. He encouraged each region to fulfill the MPP requirements and indicators.
“So that what we inaugurate can carry out its function well. We hope that in the future it can function well,” he said.
For information, from the results of MPP performance monitoring in 2023, there are several obstacles found in the implementation of MPP.
Due to this, regional governments are recommended to be more proactive in involving various vertical agencies in the implementation of public services through MPP.
Appreciation was also expressed by the former Head of the Public Procurement Policy Agency to 15 regional heads who have presented MPPs in their regions. It is hoped that the MPP can provide impacts and benefits to the community.
“We congratulate the community, Regional Work Units, Regional Secretaries, and friends of the Regional Leadership Coordination Forum who are participating online today in 15 districts/cities. It is time for us to provide services as it is the core of this government. The peak of bureaucratic busyness is public service,” he concluded.
Here are the 15 new MPPs that were inaugurated today:
1. MPP of North Labuhan Batu Regency: 31 agencies and 160 services
2. MPP of Tanah Datar Regency: 14 agencies and 103 services
3. MPP of Kampar Regency: 17 agencies and 264 services
4. MPP of Muaro Jambi Regency: 18 agencies and 99 services
5. MPP of Rejang Lebong Regency: 25 agencies and 95 services
6. MPP of Bogor Regency: 28 agencies and 86 services
7. MPP of Indramayu Regency: 31 agencies and 160 services
8. MPP of Jombang Regency: 12 agencies and 52 services
9. MPP of Mojokerto Regency: 29 agencies and 155 services
10. MPP of Bima City: 13 agencies and 76 services
11. MPP of South Central Timor Regency: 19 agencies and 140 services
12. MPP of Gunung Mas Regency: 22 agencies and 123 services
13. MPP of Buton Regency: 11 agencies 76 services
14. MPP of Kolaka Regency: 13 agencies and 99 services
15. MPP of Luwu Regency: 17 agencies and 102 services
