SINGAPORE – The Ministry of Administrative and Bureaucratic Reform (PANRB) has been collaborating with the Tony Blair Institute (TBI) since 2023.
The effort was made to accelerate the implementation of digital government, where the PANRB Ministry is the one whose mandate at the strategic level for governance policies that include digital government transformation, institutions, bureaucratic reform, ASN management, and public services.
“For me, the Tony Blair Institute is one of the strategic partners in strengthening SPBE policies, including the integration of digital services by forming Government Technology (GovTech),” said PANRB Minister Abdullah Azwar Anas when meeting TBI Singapore Global Digital Transformation Experts in Singapore, Thursday (11/7).
He also explained that Indonesia is currently accelerating digital transformation through the development of GovTech Indonesia called INA Digital.
Meanwhile, Singapore is one of the earliest countries to adopt a digital mindset in transforming government, especially in developing citizen-centric public services.
It has a National Public Service Portal called LifeSG that provides integrated government services and information managed by the country’s GovTech called Smart Nation Singapore.
“We want to see how far TBI Singapore’s involvement and role in helping this country accelerate digital transformation, so that we can also adopt it in the Indonesian government,” Anas said.
Looking at what the Singapore government and GovTech Singapore have done, he believes that the Indonesian government, together with INA Digital as a strategic partner, can realize citizen-centric public services that are more holistic and comprehensive.
Thus, the level of public satisfaction with government performance will increase, the quality of life of the community will improve, and bring various other positive impacts.
The former Head of LKPP also explained that in the short term, by 2024, GovTech will develop nine priority services in an integrated manner, as well as the integrity of other services that are ready to be consolidated.
This is in line with President Joko Widodo’s direction that technology must facilitate services to the public and hopes that INA Digital can be at the forefront in overseeing various government service applications.
According to him, the current digital service challenges require a change from complicated, complex, and lengthy conditions, to be simpler, easier, faster, and more transparent.
In the future, people only need to log in once and fill in data to be able to access various services in one portal, with secure personal data and without the need for photocopying ID cards.
Integrated services in one portal are expected to fulfill the needs of the community at every moment of the human life journey.
One integrated portal is based on the needs of the community, not based on bureaucratic barriers per agency.
The services displayed are directly about how to get job search support, service information in case of illness, change of address, how to get social assistance, and others.
“Regarding this public service portal, we see LifeSG as one of our benchmarks. In addition, it is also necessary to learn from the implementation of Singapore government services that have operated SING Pass,” he explained.
