THE EDITOR — Indonesian businessman Tony Trisno has filed a civil lawsuit against the operator of the official Richard Mille boutique in Jakarta after two luxury timepieces, fully paid for since 2021, were never delivered. The total value of the watches exceeds SGD 7.15 million (approximately USD 5.3 million or IDR 80 billion).
The lawsuit was filed on December 11, 2024, and is currently in trial at the North Jakarta District Court under case number 844/Pdt.G/2024/PN Jkt.Utr. The case is being handled by Catra Indhira Law Firm, a Jakarta-based firm specializing in commercial litigation and cross-border legal disputes.
Trisno, a long-time client of Richard Mille Jakarta, had previously completed several high-value purchases without issue.
However, in this transaction, despite completing full payment in 2021 for two rare timepieces, the items were never delivered. Instead, the boutique instructed him to retrieve the watches from Singapore—an arrangement deemed inconsistent with prior transactions and the mutual understanding at the time of purchase.
“This case is about upholding fundamental consumer rights,” said Heroe Waskito, lead counsel at Catra Indhira Law Firm on his statement on Saturday (2/5/2025).
“Our client has honored his part of the agreement. It is now the seller’s responsibility to do the same—by delivering the goods that have already been paid for,” He add.
On Wednesday, April 30, 2025, Catra Indhira Law Firm formally sent official letters to the following parties as an administrative step and a call for attention regarding the ongoing dispute—hoping that the company’s leadership would take necessary steps to ensure the matter is resolved fairly and with respect for consumer rights.
Such as the operational headquarters of Richard Mille in Switzerland Horometrie, part of the brand’s global administrative structure in France R.D.M.M. Concepts SAS and The Embassy of Switzerland in Jakarta, to ensure the notification is fully received within the company’s jurisdiction
He said, it is important to clarify that the lawsuit is directed at the operator of the Richard Mille boutique in Jakarta.
The letters sent internationally are part of an administrative effort to promote transparency and proper awareness within the brand’s global management.
“Consumers everywhere are entitled to fair treatment, especially when all obligations have been fulfilled,” added Eko Prastowo counsel at the same firm.
“Every sales agreement must be honored and carried out—including the commitment to deliver fully paid goods. This is where the principles of justice and legal certainty are upheld.”
The lawsuit seeks a court ruling affirming the buyer’s right to the purchased items and any other appropriate legal remedies under Indonesian civil law. The case is currently ongoing.
